Frequently Ask Questions
Got questions? We've got answers!
General Questions
What areas do you serve?
We primarily serve the San Fernando Valley and surrounding areas including Burbank, Glendale, Sherman Oaks, Encino, Tarzana, Woodland Hills, Canoga Park, Van Nuys, North Hollywood, and Studio City. We may be able to travel further for extra fee - please contact us to discuss your location.
Do you offer balloon delivery?
Yes! We offer local delivery for balloon bouquets, balloon arches, backdrops, balloon garlands, balloon walls, balloon columns and balloon centerpieces within the San Fernando Valley and surrounding areas. Delivery fees vary based on location and setup requirements. Contact us info@poppinLA.com to check availability and get a quote for your event.
Ordering & Products
Q: What types of balloon decor do you offer?
We offer DIY balloon kits for at-home decorating, as well as professional balloon installations for events such as birthdays, baby showers, gender reveal, graduations, weddings, and corporate events.
Q: Can I customize the colors in my balloon kit?
Our balloon kits are not customizable. Each kit is designed with a curated color palette, which is shown clearly in the product photos and description. You’ll know exactly what colors are included before you purchase.
Q: What's included in a DIY balloon kit?
Each kit includes high-quality balloons and glue dots. (Balloon stand sold separately)
Shipping & Delivery
Q: Do you offer shipping?
Yes, we ship nationwide across the U.S. via USPS. Shipping times typically range from 3–7 business days.
Q: How much is shipping?
We offer free shipping to all orders.
Q: Do you offer local pickup or delivery?
Yes! We offer free local pickup in the San Fernando Valley and delivery/setup services for event installations in surrounding areas. Select the local option during checkout or contact us to schedule.
Balloon Installation Services
How much do balloon installations cost?
Our pricing varies based on the size, complexity, and type of installation. Every quote is customized to your specific needs. Contact us for a free, detailed estimate!
Q: Do you provide setup for events?
Absolutely! We offer full-service balloon installations for events in the San Fernando Valley and nearby cities. Our team handles delivery and set-up.
Q:How long does setup take?
Setup time varies by installation size and complexity. Simple centerpieces take 15-30 minutes total, balloon arches typically take 90 - 120 minutes, and large wall installations can take 2-3 hours. We always arrive with plenty of time before your event starts.
Q: How far in advance should I book an installation?
We recommend booking at least 2–4 weeks in advance for custom installations, especially during busy seasons. Last-minute requests may be available based on our schedule.
Q: How long will the balloons last?
Indoor installations typically last 3–7 days, sometimes longer. Outdoor displays last about 24–48 hours, depending on weather. DIY kits should be assembled as close to the event date as possible.
Q: What types of balloon decor do you offer?
We offer professional balloon installations for events such as birthdays, baby showers, gender reveals, graduations, weddings, and corporate events.
Q:Do you work with indoor and outdoor events?
Yes! We create installations for both indoor and outdoor events. For outdoor events, we take extra precautions to secure installations against wind and weather. We'll discuss specific requirements during your consultation based on your venue and weather conditions.
What is your cancellation policy?
Cancellations made 7+ days before your event receive a full refund minus a $25 processing fee.
Cancellations 3-6 days prior receive a 50% refund.
Cancellations within 48 hours are non-refundable as we've already prepared materials.
We understand emergencies happen and will work with you when possible.
What happens if there's a bad weather?
For outdoor events, we monitor weather closely and will contact you if conditions look concerning. Light rain doesn't typically affect most installations, but high winds can be problematic. We can often adapt designs for weather or help you create backup indoor options. Safety is always our top priority.
Returns & Policies
Q: Do you accept returns?
Due to the nature of our products, we do not accept returns on opened balloon kits or used items. However, if there’s a problem with your order, please contact us info@poppinLA.com and we’ll make it right!
Q: What if my order arrives damaged or incorrect?
Please email us at info@poppinla.com within 48 hours of delivery with photos of the issue. We’ll send replacements or offer a refund if necessary.
Q: Can I cancel or change my order?
You can cancel or modify your order within 24 hours of purchase. After that, we begin processing your items and cannot guarantee changes.
Balloon Care Tips
Q: How far in advance can I set up my balloon decor?
We recommend setting up DIY balloon decor the night before or the morning of your event. Store inflated balloons in a cool, dry space away from direct sunlight.
Q: Are your balloons eco-friendly?
Yes! We use high-quality, biodegradable latex balloons whenever possible. We are committed to responsible disposal and sustainable event practices.
Still Have Questions?
Don't see your question answered here? We're here to help! Reach out and we'll get back to you within 24 hours.
Contact us anytime at info@poppinLA.COM